Frequently Asked Questions
Starting therapy can feel like a big step, it’s okay to have questions.
Here are some of the most common things people ask when getting started:
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Our first session is a gentle space to begin building trust and understanding. I’ll invite you to share a little about what brings you to therapy, whether it's a particular experience, a feeling, or a general sense of overwhelm. We may also explore aspects of your daily life, relationships, and background to better understand what you’re seeking from our time together. There is no rush or pressure, we move at the pace that feels safe for you.
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People come to therapy for many reasons. Psychotherapy explores longstanding emotional patterns, relationship dynamics, and the impact of past experiences. It’s often longer-term and can help with more complex mental health concerns by fostering insight, healing, and personal growth.
Psychotherapy can help with:
Enhancing self-awareness and insight
Building resilience and coping strategies
Developing communication and assertiveness
Cultivating a sense of meaning, values, and agency
Here’s a breakdown of common issues people seek psychotherapy for:
Anxiety disorders (e.g., generalised anxiety, panic attacks, phobias)
Depression and mood disorders
Post-Traumatic Stress Disorder (PTSD)
Obsessive-Compulsive Disorder (OCD)
Bipolar disorder
Dissociative disorders
Personal and Emotional Struggles:
Low self-esteem or self-worth
Difficulty regulating emotions
Chronic stress or burnout
Anger or irritability
Grief and loss
Loneliness or social isolation
Identity exploration (including gender, sexual, cultural identity)
Relationship and Attachment Issues:
Interpersonal difficulties (conflict, codependency, fear of intimacy)
Family dynamics and generational trauma
Relationship breakdowns or divorce
Parenting support
Trust and boundary issues
Difficulty forming or sustaining meaningful connections
Trauma and Adverse Life Experiences:
Childhood abuse or neglect
Domestic or family violence
Sexual assault or harassment
Medical or birth trauma
Natural disasters, accidents, or critical incidents
Complex PTSD and developmental trauma
Life Transitions and Stressors:
Career changes or workplace issues
Relocation or migration stress
Health diagnoses or chronic illness
Aging and end-of-life concerns
Becoming a parent or carer
Existential crisis or loss of purpose
Behavioural Patterns and Coping:
Self-harm or suicidal thoughts
Substance use and addiction recovery
Disordered eating or body image issues
Perfectionism and people-pleasing
Difficulty making decisions or fear of failure
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You don’t need to have it all figured out to begin therapy. Often, people seek psychotherapy because they feel unhappy, disconnected, or overwhelmed without a clear reason why. Through gentle conversation and exploration, we often uncover underlying causes that may have been hidden beneath the surface. Bringing these into awareness can be the first powerful step toward healing.
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The number of sessions depends on your personal goals, needs, and circumstances. Some people attend just a few sessions for focused support, others find ongoing work helpful for deeper healing and growth. After our first session, I may suggest a pathway forward, but ultimately you decide what feels right for you. You are never locked into a set number of sessions.
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Yes. Everything shared in our sessions is treated with the utmost respect and confidentiality. There are some rare legal and ethical exceptions (such as risk of harm to yourself or others), which we will discuss in detail during your initial consultation to ensure you feel fully informed and safe.
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Yes. I am a registered practitioner with the Psychotherapy and Counselling Federation of Australia (PACFA) and work in accordance with their Code of Ethics and Practice. This means I am committed to working safely, ethically, and with deep respect for the individuality of every client. As part of my registration, I engage in ongoing professional development and receive regular supervision to ensure the highest standards of practice.
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Not at all. Seeking therapy doesn’t mean there’s something wrong with you, it means you are courageous enough to invest in your own growth, healing, and wellbeing. Therapy can be a powerful space for growth, exploration, and self-discovery at any stage of life, not just in moments of crisis.
You don’t have to be “at breaking point” to seek support. In fact, many people begin therapy as a way of deepening their connection with themselves, building resilience, or navigating life transitions with greater clarity and care.
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Sometimes, when partners, family members, or friends misunderstand therapy, it reflects their own discomfort with vulnerability, change, or emotional exploration. It’s important to remember that your decision to seek support is a personal and empowering choice.
Choosing therapy is about strengthening your relationship with yourself, not about meeting anyone else’s expectations or assumptions.
You are welcome here exactly as you are, without judgment.
Your healing journey belongs to you. -
Session fees vary depending on the type of service and length of appointment. Please see the booking page for current rates.
As a psychotherapist, my services are not currently eligible for Medicare rebates under a Mental Health Care Plan (MHCP).
However, if you have Private Health Insurance with extras cover, you may be able to claim benefits for counselling and psychotherapy services. You will need to check with your health fund as to whether you are eligible for rebates.
Currently, PACFA has agreements with the following health funds:
While this means you cannot claim a rebate, there are a few important benefits to consider:
No referral required: You can access support directly, without needing to see a GP or be placed on a waiting list.
No diagnosis necessary: Our work together does not require you to meet diagnostic criteria or have your mentalhealth history recorded in medical files.
Greater flexibility and confidentiality: Sessions are tailored to your needs, without the limitations of government frameworks or session caps.
I hope this helps.
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Due to limited appointment availability, full payment is required at the time of booking.
Cancellations or rescheduling require 24 hours' notice. Cancellations with less than 24 hours' notice may result in a retained booking fee at my discretion. If an appointment is transferred, this can be done once; thereafter, the full fee may be retained.
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If there’s something you’re wondering about that’s not covered here, please feel free to reach out. I am always happy to answer your questions and help you feel at ease before we begin.
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This policy outlines the ways in which Liberty Psychotherapy handles the personal information of our clients. We take privacy seriously and are committed to complying with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Personal information is any information about an individual that can be used to identify them directly or indirectly, such as name, address, phone number, email address, and date of birth.
Sensitive information is a type of personal information which includes details, for example, about a person’s racial or ethnic origins, political or religious beliefs, sexual orientation, health or genetic information, family court orders or criminal record. The breach of sensitive information is likely to leave people open to discrimination or embarrassment.
The sharing of personal information by a client to Liberty Psychotherapy assists us to assess and support the client in processing their identified concerns. Personal information is retained to enable us to provide a relevant and informed service. Within our practice and due to our duty of care a client cannot be anonymous. A client may request to use a pseudonym, but a name as listed on ID’s is required.
We collect personal information through a variety of means, including:the information you verbally share with us
written communication received from you via email, SMS or letter
our online booking system
our intake form
social media
the guardian of those under 18 years of age
referral from your GP or another treating practitioner or service.
To protect the personal information we hold from misuse or loss we store it in several ways, all of which are secure and can only be accessed by approved individuals. The method of storage varies between types of information and includes both hard copies and digital versions (either on a secure server or offline). We do not retain any credit card or banking details once processing the payment is finalised.
We also try not to retain unnecessary information, disposing of it securely from time to time depending on the type on information it is and our legal obligations.
If we become aware of a security breach we will promptly investigate and, where appropriate, take remedial action and notify the individual affected in accordance with the Privacy Act.
We will not disclose personal information about you to third parties without your consent, except when the disclosure is required by law. It is unlikely that we will disclose any information to a recipient outside of Australia.
You may request access to personal information we hold about you. We may ask you to specify what information you require and may charge a fee where we provide access. We deal with all requests for access to personal information as required by the Privacy Act. We may refuse to provide access if the Privacy Act allows us to do so.
We try to ensure that the personal information we collect is accurate and up to date. You may request an update or correction to personal information we hold about you and we will deal with all such requests as required by the Privacy Act.
If you think your personal information has not been handled in line with the Privacy Act, please contact us in the first instance. We will investigate your complaint and try to promptly resolve your complaint directly with you. If you are not satisfied with the outcome, then you may make a complaint to the Office of the Australian Information Commissioner (OAIC).
For information about how to make such a complaint, please refer to the OAIC website http://www.oaic.gov.au/
We may make changes to this privacy policy from time to time and in such cases, we will notify clients by email or on our website.
If you have any questions relating to privacy matters, please contact us by email at info@libertypsychotherapy.com.au